Returns & Refunds

If there is a problem or fault with your order, please contact us and we will aim to resolve the issue promptly. Email us at info@thenaturalkind.co.uk, including your name, order number, and a brief explanation of the issue.

Please note that certain items are non-returnable, including perishable goods such as food.

To be eligible for a refund:

1. You must notify us within 14 days of placing your order
2. The item must be unopened and the seal unbroken
3. Sale items are non-refundable

Refunds (If applicable)

Once we have investigated the issue, we will advise on the appropriate resolution. Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a specified number of days.